End to End Integration

Improving business through technology innovation is a never ending journey involving both:

• Continuous improvement (CI) solutions  
  • which enable changing outcomes within exisiting business models
  • E.g.  replacing tellers with self-service ATMs 

• Disruptive solutions
  • which enable changing outcomes across business models and industries 
  • E.g. replacing physical horse power with engine horsepower (e.g. tractors, trucks and mass produced cars) resulting in the decline of horse breeding, Buggy Whip Manufacturing, and other horse related products

Innovations in digital technology are making it easier and quicker to deliver more complex disruptive technology solutions. e.g. automated stock replenishment using automated orders, warehouse robots at each end, self-driving trucks in between and automated financial reconciliation.

The business risk and opportunity resulting from digital technology has grown significantly and expected to grow at ever faster rates.

Business resilience requires successful enterprise governance of business digital outcomes through:

• Enterprise Digital Risk Management and Effectiveness
  • Risk Management - Opportunity(+ve risk) and Threat (-ve risk) 
    • E.g. Security, Competitiveness, Change Management, Disaster Recovery, Human Resources, IT Service Management (ITSM), Privacy
  • Effectiveness
    • Performance 
    • Innovation Investment
      • Staying competitive through CI solutions
      • Maximizing strategic opportunities for disrupting the competition
    • Digital Capability
    • ​I&IT Value
      • I&IT Investment
      • Impact on Operational Effectiveness
      • ITSM Effectiveness

Hi

Maximizing the value of using and providing managed services requires systematic investment and decision making by Business and I&IT working together.   

To share service, you must share some business infrastructure - Strategies, Systems, Processes, Rules, Infrastructure, Support, Relationships, Applications, Information.

Critical success factors are business leadership, joint service planning, an agreed service business plan, and effective governance (e.g. to decide what to share, what to control, when to roll out change...).

The evolution of your Managed Services needs to be managed as a strategic business program leveraging continuous improvement with periodic injections of strategic disruptive change.

Here is a link to a presentation I made to the OPS Architecture Open house in 2008 about strategy, architecture and program management for Business and I&IT services.

"Maximizing Program Investment Value and Decision Making Through Enterprise Architecture"

https://www.verney.ca/ea2008/presentations/610.pdf

....fred

Fred Nagy, CMC, PMP, ITIL

416 580 7857

Solutions in Context - "Managed Service Program - Strategy, Planning, Architecture, & Execution - getting the right things done"